Our Commitment to Your Satisfaction
At Aniclostore, we are dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we provide a straightforward process for returns or exchanges, subject to the following conditions.
Eligibility for Returns and Exchanges
- Time Frame: You have a window of 3 days from the date of receiving your item to initiate a return or exchange request.
- Condition: Items must be returned in their original condition, which means unworn, unwashed, and in their original packaging.
- Exceptions: Please note that custom-made or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
Process for Returns and Exchanges
1. Contact Us: To initiate a return or exchange, please contact our dedicated support team at support@aniclostore.com. Please provide your order number and a brief explanation of the reason for your return or exchange request.
2. Return Shipping: Customers are responsible for covering the cost of return shipping. Please note that shipping costs are non-refundable.
3. Inspection: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets our return or exchange criteria. We will then notify you of the approval or rejection of your refund or exchange request.
Refunds
Once your refund has been approved, it will be processed, and a credit will automatically be applied to your original method of payment within a specific timeframe. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider
Exchanges
If you wish to exchange an item, please specify the desired replacement item in your return request. In the event that the requested item is unavailable, our team will provide you with alternative options to consider.Shipping Charges
Customers are responsible for covering the cost of return shipping. In the case of a refund, the cost of return shipping will be deducted from the total refund amount.
Contact Information
Should you have any questions or require assistance regarding our refund and exchange policy, please do not hesitate to reach out to us at support@aniclostore.com. Our customer support team is here to help.
Exceptions and Policy Updates.
Please note that this policy is subject to change, and any updates will be reflected on our website. We encourage you to review our policy periodically to stay informed of any changes or amendments.
Thank You for Choosing Aniclostore
We sincerely appreciate your trust in Aniclostore. We are committed to providing you with a seamless and satisfactory shopping experience, and we are here to assist you every step of the way.
